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Start your request
Tell us what you are sending, what it is doing, and how to reach you. We will review the details before you ship.
Mail-in repair service
Send your device in. Get a straight answer.
Not nearby? Ship your computer, phone, game console, or electronics repair directly to our Lake Como bench. We will assess the issue, explain the next step, and keep you informed before work begins.
Start your requestProcess file / 01
Mail-in repair, without the runaround
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Pack it safely
Back up important data when possible, remove accessories you do not need repaired, and cushion the device securely in a sturdy box.
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Ship with tracking
Use a tracked, insured shipping service and keep the tracking number for your records. Send it to our Lake Como repair shop.
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Approve the next step
After assessment, we will contact you with what we found and the recommended repair path before moving ahead.
Packing checklist
Help your device arrive ready for diagnosis
Protect the device
Use plenty of padding on every side and choose a box with room for safe cushioning.
Include the essentials
Send power adapters or chargers only when they are needed to reproduce the issue.
Keep account details private
Do not include passwords, PINs, or sensitive notes in the package. We will request what is necessary.
Add your reference
Place your name and best contact information inside the box so we can match it to your request.
Start a mail-in request
Tell us what you are sending
Complete this form before shipping so we know what to expect and how to contact you.